Frequently Asked Questions About Motorhome Rentals

You can make a reservation directly on our website. Choose your dates, select an available model, and confirm your reservation by paying a deposit of 30% of the total amount (minimum €300). Once we receive your payment, you’ll get a confirmation email.

The remaining balance must be paid 60 days before the start of the rental period.

The minimum rental period is 3 days.

All of our rentals include the following as standard:

• Unlimited mileage (for most rentals)
• Second driver at no additional cost
• Gas bottle
• Special toilet paper for RV toilets
• Toilet cleaner
• Outdoor Power Cord
• Water Filling Hose
• Comprehensive insurance with a €900 deductible
>

Yes, you can cancel or change your reservation. The terms depend on how far in advance you do so:

• More than 60 days in advance: free cancellation and a full refund of the amounts paid.
• Between 48 hours and 59 days in advance: You must pay the full rental amount, but you will receive a cancellation credit for 50% of the amount, valid for 1 year toward a future rental.
• Less than 48 hours in advance: full payment is required, with no refunds or credit available.

Please see our general rental terms and conditions for more information.

• Upon booking: 30% of the total amount (minimum €300).
• 60 days before the start date: the remaining balance, including any selected extras.
• Upon pickup: a €900 security deposit by credit card (Visa or Mastercard).

The renter and all drivers must be at least 25 years old and have held a Class B driver's license for at least 3 years.

All documents must be submitted as originals; copies or photos will not be accepted:

• A valid Class B driver's license held for more than 3 years
• Valid ID card or passport (for all registered drivers)
• A credit card in the name of the person who made the reservation (Visa or Mastercard) for the security deposit

If you are not an EU resident, you will also need an international driver's license.

Yes. A second driver is included at no additional cost. The second driver must be present at the time of pickup with their original identification documents (driver's license and ID card or passport).

Yes, pets are allowed with prior authorization from Pegaso Caravanas. Please indicate this when making your reservation so we can confirm it. The renter is responsible for any resulting cleaning fees.

Our facilities are located at Avenida 2, 4630, Chiva. You will receive the exact address in your booking confirmation email.

• Pickup: Monday through Friday, from 10:00 a.m. to 12:00 p.m.
• Returns: Monday through Friday, from 12:00 to 13:00
• Saturdays: available only by prior arrangement and subject to an additional charge based on the current rate

The pickup day and the return day count as a single day, provided that the total time does not exceed 24 hours.

At the time of pickup, a hold of €900 will be placed on your credit card (Visa or Mastercard). This amount will not be charged; it will be held as a security deposit for the duration of the rental.

After the vehicle is returned and inspected, the security deposit is released. If there is no damage, it is released as soon as possible. The maximum timeframe for final settlement is 40 days from the date of return.

In the event of an accident, the insurance deductible (€900) will be deducted from the security deposit.

When you pick up the RV, our team will give you a complete briefing on how the vehicle works. Together, you’ll sign the pickup form, which documents the vehicle’s condition before you set off. Take as much time as you need to check everything.

Yes, you can drive in most European countries without needing any additional authorization:

Germany, Andorra, Austria, Belgium, Croatia, the Czech Republic, Cyprus, Denmark, Estonia, Slovakia, Slovenia, Spain, Finland, France, Great Britain, Greece, the Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Sweden, and Switzerland.

For any other destination, please contact us before booking. Travel to countries at war or in a state of armed conflict is strictly prohibited.

If a warning light comes on or the vehicle is not operating properly:

• Pull over to a safe place as soon as possible.
• Contact the manufacturer's mobility warranty provider (the contact information is listed in the rental agreement).
• For urgent repairs costing up to €150, you can take action right away—keep all original receipts and replaced parts for reimbursement.
• Always go to an authorized service center for the vehicle's chassis brand.

In the event of an accident, follow these steps:

• Notify the police and contact Pegaso Caravanas no later than the next business day following the accident.
• Document the incident with photos and collect the information of everyone involved and all witnesses.
• Fill out the accident report form and submit it, signed, when you return the vehicle.
• Do not admit fault at the scene of the accident.

In the event of an accident, the deductible under comprehensive insurance is €900 per claim.

No. Smoking is prohibited in all Pegaso Caravanas vehicles. The renter is fully responsible for all costs associated with cleaning, ventilation, and the removal of tobacco odors, including any losses resulting from the vehicle being out of service.

Most of our rentals include unlimited mileage. For rentals of less than 5 days, a per-kilometer rate may apply—please check the current rate at the time of your reservation.

Before returning the vehicle, be sure to:

• Fill the gas tank (it is delivered full and must be returned full).
• Clean the interior of the vehicle.
• Empty the wastewater and toilet tanks.

Upon arrival, you will conduct the final inspection of the vehicle together and sign the drop-off form. Any damage found that was not listed on the pick-up form is the renter's responsibility.

Unauthorized delays are subject to a penalty equal to three times the contractual daily rate.

If you anticipate that you will not be able to return the vehicle on time, please notify us at least 3 days in advance to request an extension, subject to availability.

The deposit is released after the vehicle is inspected. If no damage is found, it is released as soon as possible. The maximum timeframe for final settlement—in the event that damage must be assessed—is 40 days from the date of return.

This is possible with prior approval and payment of the corresponding fee. Please check with us about this option before confirming your reservation.