{"id":181665,"date":"2026-06-17T01:02:48","date_gmt":"2026-06-16T22:02:48","guid":{"rendered":"https:\/\/www.pegasocaravanas.com\/frequently-asked-questions-about-motorhome-rentals-in-valencia\/"},"modified":"2026-06-17T01:03:28","modified_gmt":"2026-06-16T22:03:28","slug":"frequently-asked-questions-about-motorhome-rentals-in-valencia","status":"publish","type":"page","link":"https:\/\/www.pegasocaravanas.com\/en\/frequently-asked-questions-about-motorhome-rentals-in-valencia\/","title":{"rendered":"Frequently Asked Questions About Motorhome Rentals in Valencia"},"content":{"rendered":"\t\t
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\n\n\n\n\nFrequently Asked Questions About Motorhome Rentals in Valencia | Pegaso Caravanas<\/title>\n<meta name=\"description\" content=\"Get answers to all your questions about renting motorhomes and campers in Valencia \u2713 Reservations, requirements, pickup, travel, and return \u27a4 Pegaso Caravanas\">\n<link rel=\"canonical\" href=\"https:\/\/www.pegasocaravanas.com\/preguntas-frecuentes\/\">\n<style>\n * { box-sizing: border-box; margin: 0; padding: 0; }\n body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; color: #222; line-height: 1.7; }\n .faq-page { max-width: 860px; margin: 0 auto; padding: 40px 20px 60px; }\n .faq-intro { margin-bottom: 40px; }\n .faq-intro h1 { font-size: 2rem; font-weight: 700; margin-bottom: 16px; }\n .faq-intro p { font-size: 1.05rem; color: #444; }\n .faq-nav { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 48px; }\n .faq-nav a {\n padding: 6px 16px; border-radius: 20px; border: 1.5px solid #99cac7;\n color: #99cac7; text-decoration: none; font-size: 0.9rem; font-weight: 500;\n transition: background 0.2s, color 0.2s;\n }\n .faq-nav a:hover { background: #99cac7; color: #fff; }\n .faq-section { margin-bottom: 48px; }\n .faq-section h2 { font-size: 1.35rem; font-weight: 700; margin-bottom: 20px; padding-bottom: 10px; border-bottom: 2px solid #e8f5e9; }\n details { border-bottom: 1px solid #e0e0e0; }\n details:first-of-type { border-top: 1px solid #e0e0e0; }\n summary {\n padding: 18px 0; cursor: pointer; font-weight: 600; font-size: 1rem;\n list-style: none; display: flex; justify-content: space-between; align-items: center;\n gap: 12px;\n }\n summary::-webkit-details-marker { display: none; }\n summary::after { content: '+'; font-size: 1.4rem; font-weight: 400; color: #99cac7; flex-shrink: 0; }\n details[open] summary::after { content: '\u2212'; }\n .faq-answer { padding: 0 0 20px; color: #333; font-size: 0.97rem; }\n .faq-answer p { margin-bottom: 10px; }\n .faq-answer ul { padding-left: 20px; margin: 8px 0; }\n .faq-answer li { margin-bottom: 6px; }\n .faq-answer strong { color: #111; }\n .faq-cta { margin-top: 48px; padding: 28px 32px; background: #f1f8f4; border-radius: 12px; text-align: center; }\n .faq-cta p { margin-bottom: 16px; font-size: 1.05rem; }\n .faq-cta a {\n display: inline-block; padding: 12px 32px; background: #ffb615; color: #fff;\n border-radius: 6px; text-decoration: none; font-weight: 600; font-size: 0.95rem;\n }\n @media (max-width: 600px) {\n .faq-intro h1 { font-size: 1.5rem; }\n .faq-section h2 { font-size: 1.15rem; }\n }\n<\/style>\n\n\n<div class=\"faq-page\">\n <div class=\"faq-intro\">\n <h1>Frequently Asked Questions About Motorhome Rentals<\/h1>\n <p>Do you have any questions before booking? Here you'll find answers to the most common questions about our motorhomes in Valencia: from how to book to how to return the vehicle. <\/p>\n <\/div>\n <nav class=\"faq-nav\" aria-label=\"Secciones FAQ\">\n <a href=\"#reserva\">Reservation<\/a>\n <a href=\"#requisitos\">Requirements<\/a>\n <a href=\"#recogida\">Pickup<\/a>\n <a href=\"#durante\">During the trip<\/a>\n <a href=\"#devolucion\">Return<\/a>\n <\/nav>\n <!-- SECCI\u00d3N 1: RESERVA -->\n <section class=\"faq-section\" id=\"reserva\">\n <h2>Reservation<\/h2>\n <details>\n <summary>How do I reserve a motorhome at Pegaso Caravanas?<\/summary>\n <div class=\"faq-answer\">\n <p>You can make a reservation directly on our website. Choose your dates, select an available model, and confirm your reservation by paying a deposit of 30% of the total amount (minimum \u20ac300). Once we receive your payment, you\u2019ll get a confirmation email. <\/p>\n <p>The remaining balance must be paid <strong>60 days before<\/strong> the start of the rental period.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What is the minimum rental period?<\/summary>\n <div class=\"faq-answer\">\n <p>The minimum rental period is <strong>3 days<\/strong>.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What is included in the rental price?<\/summary>\n <div class=\"faq-answer\">\n <p>All of our rentals include the following as standard:<\/p>\n <ul>\n <li>Unlimited mileage (for most rentals)<\/li>\n <li>Second driver at no additional cost<\/li>\n <li>Gas bottle<\/li>\n <li>Special toilet paper for RV toilets<\/li>\n <li>Toilet cleaner<\/li>\n <li>Outdoor Power Cord<\/li>\n <li>Water Filling Hose<\/li>\n <li>Comprehensive insurance with a \u20ac900 deductible<\/li>\n >\n <\/ul>\n <\/div>\n <\/details>\n <details>\n <summary>Can I change or cancel my reservation?<\/summary>\n <div class=\"faq-answer\">\n <p>Yes, you can cancel or change your reservation. The terms depend on how far in advance you do so: <\/p>\n <ul>\n <li><strong>More than 60 days in advance:<\/strong> free cancellation and a full refund of the amounts paid.<\/li>\n <li><strong>Between 48 hours and 59 days in advance:<\/strong> You must pay the full rental amount, but you will receive a cancellation credit for 50% of the amount, valid for 1 year toward a future rental.<\/li>\n <li><strong>Less than 48 hours in advance:<\/strong> full payment is required, with no refunds or credit available.<\/li>\n <\/ul>\n <p>Please see our <a href=\"https:\/\/www.pegasocaravanas.com\/en\/rental-terms-and-conditions\/\" target=\"_blank\">general rental terms and conditions<\/a> for more information.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What are the payment terms?<\/summary>\n <div class=\"faq-answer\">\n <ul>\n <li>Upon booking: <strong>30% of the total amount<\/strong> (minimum \u20ac300).<\/li>\n <li>60 days before the start date: <strong>the remaining balance<\/strong>, including any selected extras.<\/li>\n <li>Upon pickup: <strong>a \u20ac900 security deposit<\/strong> by credit card (Visa or Mastercard).<\/li>\n <\/ul>\n <\/div>\n <\/details>\n <\/section>\n <!-- SECCI\u00d3N 2: REQUISITOS -->\n <section class=\"faq-section\" id=\"requisitos\">\n <h2>Driver Requirements<\/h2>\n <details>\n <summary>What is the minimum age required to rent a motorhome?<\/summary>\n <div class=\"faq-answer\">\n <p>The renter and all drivers must be <strong>at least 25 years<\/strong> <strong>old<\/strong> and have held a Class B driver's license for <strong>at least 3 years<\/strong>.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What documents do I need to present when picking up my order?<\/summary>\n <div class=\"faq-answer\">\n <p>All documents must be submitted as <strong>originals<\/strong>; copies or photos will not be accepted:<\/p>\n <ul>\n <li>A valid Class B driver's license held for more than 3 years<\/li>\n <li>Valid ID card or passport (for all registered drivers)<\/li>\n <li>A credit card in the name of the person who made the reservation (Visa or Mastercard) for the security deposit<\/li>\n <\/ul>\n <p>If you are not an EU resident, you will also need an <strong>international driver's license<\/strong>.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>Can I add a second driver?<\/summary>\n <div class=\"faq-answer\">\n <p>Yes. A <strong>second driver is included at no additional cost<\/strong>. The second driver must be present at the time of pickup with their original identification documents (driver's license and ID card or passport). <\/p>\n <\/div>\n <\/details>\n <details>\n <summary>Can I bring pets?<\/summary>\n <div class=\"faq-answer\">\n <p>Yes, pets are allowed <strong>with prior authorization<\/strong> from Pegaso Caravanas. Please indicate this when making your reservation so we can confirm it. The renter is responsible for any resulting cleaning fees. <\/p>\n <\/div>\n <\/details>\n <\/section>\n <!-- SECCI\u00d3N 3: RECOGIDA -->\n <section class=\"faq-section\" id=\"recogida\">\n <h2>Preparations and Pickup<\/h2>\n <details>\n <summary>Where do I pick up the motorhome?<\/summary>\n <div class=\"faq-answer\">\n <p>Our facilities are located at <strong>Avenida 2, 4630, Chiva<\/strong>. You will receive the exact address in your booking confirmation email. <\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What are the pickup and return times?<\/summary>\n <div class=\"faq-answer\">\n <ul>\n <li><strong>Pickup:<\/strong> Monday through Friday, from 10:00 a.m. to 12:00 p.m.<\/li>\n <li><strong>Returns:<\/strong> Monday through Friday, from 12:00 to 13:00<\/li>\n <li><strong>Saturdays:<\/strong> available only by prior arrangement and subject to an additional charge based on the current rate<\/li>\n <\/ul>\n <p>The pickup day and the return day count as a single day, provided that the total time does not exceed 24 hours.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What is a security deposit, and how does it work?<\/summary>\n <div class=\"faq-answer\">\n <p>At the time of pickup, a hold of <strong>\u20ac900<\/strong> will be placed <strong>on your credit card<\/strong> (Visa or Mastercard). This amount will not be charged; it will be held as a security deposit for the duration of the rental. <\/p>\n <p>After the vehicle is returned and inspected, the security deposit is released. If there is no damage, it is released as soon as possible. The maximum timeframe for final settlement is <strong>40 days<\/strong> from the date of return. <\/p>\n <p>In the event of an accident, the insurance deductible (\u20ac900) will be deducted from the security deposit.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What happens during vehicle delivery?<\/summary>\n <div class=\"faq-answer\">\n <p>When you pick up the RV, our team will give you a complete briefing on how the vehicle works. Together, you\u2019ll sign the <strong>pickup form,<\/strong> which documents the vehicle\u2019s condition before you set off. Take as much time as you need to check everything. <\/p>\n <\/div>\n <\/details>\n <\/section>\n <!-- SECCI\u00d3N 4: DURANTE EL VIAJE -->\n <section class=\"faq-section\" id=\"durante\">\n <h2>During the trip<\/h2>\n <details>\n <summary>Can I travel with the motorhome outside of Spain?<\/summary>\n <div class=\"faq-answer\">\n <p>Yes, you can drive in <strong>most European countries<\/strong> without needing any additional authorization:<\/p>\n <p>Germany, Andorra, Austria, Belgium, Croatia, the Czech Republic, Cyprus, Denmark, Estonia, Slovakia, Slovenia, Spain, Finland, France, Great Britain, Greece, the Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Sweden, and Switzerland.<\/p>\n <p>For any other destination, please contact us <strong>before booking<\/strong>. Travel to countries at war or in a state of armed conflict is strictly prohibited. <\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What should I do if there's a breakdown?<\/summary>\n <div class=\"faq-answer\">\n <p>If a warning light comes on or the vehicle is not operating properly:<\/p>\n <ul>\n <li>Pull over to a safe place as soon as possible.<\/li>\n <li>Contact the <strong>manufacturer's mobility warranty<\/strong> provider (the contact information is listed in the rental agreement).<\/li>\n <li>For urgent repairs costing up to <strong>\u20ac150,<\/strong> you can take action right away\u2014keep all original receipts and replaced parts for reimbursement.<\/li>\n <li>Always go to an authorized service center for the vehicle's chassis brand.<\/li>\n <\/ul>\n <\/div>\n <\/details>\n <details>\n <summary>What should I do in the event of an accident?<\/summary>\n <div class=\"faq-answer\">\n <p>In the event of an accident, follow these steps:<\/p>\n <ul>\n <li>Notify the police and <strong>contact Pegaso Caravanas<\/strong> no later than the next business day following the accident.<\/li>\n <li>Document the incident with photos and collect the information of everyone involved and all witnesses.<\/li>\n <li>Fill out the accident report form and submit it, signed, when you return the vehicle.<\/li>\n <li>Do not admit fault at the scene of the accident.<\/li>\n <\/ul>\n <p>In the event of an accident, the deductible under comprehensive insurance is <strong>\u20ac900 per claim<\/strong>.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>Is smoking allowed in the motorhome?<\/summary>\n <div class=\"faq-answer\">\n <p><strong>No.<\/strong> Smoking is prohibited in all Pegaso Caravanas vehicles. The renter is fully responsible for all costs associated with cleaning, ventilation, and the removal of tobacco odors, including any losses resulting from the vehicle being out of service. <\/p>\n <\/div>\n <\/details>\n <details>\n <summary>How many kilometers can I travel?<\/summary>\n <div class=\"faq-answer\">\n <p>Most of our rentals include <strong>unlimited<\/strong> mileage. For rentals of less than 5 days, a per-kilometer rate may apply\u2014please check the current rate at the time of your reservation. <\/p>\n <\/div>\n <\/details>\n <\/section>\n <!-- SECCI\u00d3N 5: DEVOLUCI\u00d3N -->\n <section class=\"faq-section\" id=\"devolucion\">\n <h2>Return<\/h2>\n <details>\n <summary>How should I return the RV?<\/summary>\n <div class=\"faq-answer\">\n <p>Before returning the vehicle, be sure to:<\/p>\n <ul>\n <li>Fill the <strong>gas tank<\/strong> (it is delivered full and must be returned full).<\/li>\n <li>Clean the <strong>interior<\/strong> of the vehicle.<\/li>\n <li>Empty the <strong>wastewater and toilet tanks<\/strong>.<\/li>\n <\/ul>\n <p>Upon arrival, you will conduct the final inspection of the vehicle together and sign the <strong>drop-off form<\/strong>. Any damage found that was not listed on the pick-up form is the renter's responsibility. <\/p>\n <\/div>\n <\/details>\n <details>\n <summary>What happens if I return the RV late?<\/summary>\n <div class=\"faq-answer\">\n <p>Unauthorized delays are subject to a <strong>penalty equal to three times the contractual daily rate<\/strong>.<\/p>\n <p>If you anticipate that you will not be able to return the vehicle on time, please notify us at least <strong>3 days in advance<\/strong> to request an extension, subject to availability.<\/p>\n <\/div>\n <\/details>\n <details>\n <summary>When will I get my security deposit back?<\/summary>\n <div class=\"faq-answer\">\n <p>The deposit is released after the vehicle is inspected. If no damage is found, it is released as soon as possible. The maximum timeframe for final settlement\u2014in the event that damage must be assessed\u2014is <strong>40 days<\/strong> from the date of return. <\/p>\n <\/div>\n <\/details>\n <details>\n <summary>Can I return the motorhome to a location other than where I picked it up?<\/summary>\n <div class=\"faq-answer\">\n <p>This is possible with prior approval and payment of the corresponding fee. Please check with us about this option before confirming your reservation. <\/p>\n <\/div>\n <\/details>\n <\/section>\n <div class=\"faq-cta\">\n <p>Can't find the answer to your question? Write to us and we'll help you. <\/p>\n <a href=\"https:\/\/www.pegasocaravanas.com\/en\/contact\/\">Contact Pegaso Caravanas<\/a>\n <\/div>\n<\/div>\n<!-- FAQ Schema Markup -->\n<script type=\"application\/ld+json\">\n{\n \"@context\": \"https:\/\/schema.org\",\n \"@type\": \"FAQPage\",\n \"mainEntity\": [\n {\n \"@type\": \"Question\",\n \"name\": \"\u00bfC\u00f3mo reservo una autocaravana en Pegaso Caravanas?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"Puedes reservar directamente desde nuestra web. Elige las fechas, selecciona el modelo disponible y confirma tu reserva abonando un dep\u00f3sito del 30% del importe total (m\u00ednimo 300 \u20ac). El importe restante debe pagarse 60 d\u00edas antes del inicio del alquiler.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"\u00bfCu\u00e1l es el per\u00edodo m\u00ednimo de alquiler?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"El per\u00edodo m\u00ednimo de alquiler es de 3 d\u00edas.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"\u00bfQu\u00e9 incluye el precio del alquiler?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"Todos los alquileres incluyen: kilometraje ilimitado (en la mayor\u00eda de casos), segundo conductor sin coste adicional, bombonas de gas, papel higi\u00e9nico especial para WC, producto qu\u00edmico para el inodoro, cable de conexi\u00f3n el\u00e9ctrica exterior, manguera para llenado de agua, seguro a todo riesgo con franquicia de 900 \u20ac y garant\u00eda de movilidad del fabricante.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"\u00bfPuedo modificar o cancelar mi reserva?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"S\u00ed. M\u00e1s de 60 d\u00edas antes: cancelaci\u00f3n gratuita y reembolso completo. Entre 48 horas y 59 d\u00edas antes: pago total del alquiler pero vale de cancelaci\u00f3n del 50% v\u00e1lido 1 a\u00f1o. Menos de 48 horas antes: pago total sin reembolso ni vale.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"\u00bfQu\u00e9 edad m\u00ednima se requiere para alquilar?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"El arrendatario y todos los conductores deben tener al menos 25 a\u00f1os y estar en posesi\u00f3n del permiso de conducir clase B con m\u00e1s de 3 a\u00f1os de antig\u00fcedad.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"\u00bfQu\u00e9 es la fianza y c\u00f3mo funciona?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"En la recogida se bloquean 900 \u20ac en tu tarjeta de cr\u00e9dito (Visa o Mastercard). Tras la devoluci\u00f3n e inspecci\u00f3n del veh\u00edculo, la fianza se libera. El plazo m\u00e1ximo para la liquidaci\u00f3n es de 40 d\u00edas desde la devoluci\u00f3n.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"\u00bfPuedo viajar con la autocaravana fuera de Espa\u00f1a?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"S\u00ed, puedes circular por la mayor\u00eda de pa\u00edses europeos incluidos en el Espacio Schengen y m\u00e1s: Alemania, Andorra, Austria, B\u00e9lgica, Croacia, Rep\u00fablica Checa, Chipre, Dinamarca, Estonia, Eslovaquia, Eslovenia, Espa\u00f1a, Finlandia, Francia, Gran Breta\u00f1a, Grecia, Pa\u00edses Bajos, Hungr\u00eda, Irlanda, Islandia, Italia, Letonia, Lituania, Luxemburgo, Malta, Noruega, Polonia, Portugal, Suecia y Suiza.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"\u00bfEst\u00e1 permitido fumar en la autocaravana?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"No. Est\u00e1 prohibido fumar en todos los veh\u00edculos de Pegaso Caravanas. 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Reservation Requirements Pickup During the trip Return…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-181665","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Frequently Asked Questions About Motorhome Rentals in Valencia | Pegaso Caravanas Frequently Asked Questions About Motorhome Rentals Do you have any questions before booking? Here you'll find answers to the most common questions about our motorhomes in Valencia: from how to book to how to return the vehicle. 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