{"id":181665,"date":"2026-06-17T01:02:48","date_gmt":"2026-06-16T22:02:48","guid":{"rendered":"https:\/\/www.pegasocaravanas.com\/frequently-asked-questions-about-motorhome-rentals-in-valencia\/"},"modified":"2026-08-12T00:15:01","modified_gmt":"2026-08-11T21:15:01","slug":"frequently-asked-questions-about-motorhome-rentals-in-valencia","status":"publish","type":"page","link":"https:\/\/www.pegasocaravanas.com\/en\/frequently-asked-questions-about-motorhome-rentals-in-valencia\/","title":{"rendered":"Frequently Asked Questions About Motorhome Rentals in Valencia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"181665\" class=\"elementor elementor-181665 elementor-181543\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7502f8 e-flex e-con-boxed e-con e-parent\" data-id=\"d7502f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-488e602 elementor-widget elementor-widget-html\" data-id=\"488e602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  * { box-sizing: border-box; margin: 0; padding: 0; }\n  body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; color: #222; line-height: 1.7; }\n  .faq-page { max-width: 860px; margin: 0 auto; padding: 40px 20px 60px; }\n  .faq-intro { margin-bottom: 40px; }\n  .faq-intro h1 { font-size: 2rem; font-weight: 700; margin-bottom: 16px; }\n  .faq-intro p { font-size: 1.05rem; color: #444; }\n  .faq-nav { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 48px; }\n  .faq-nav a {\n    padding: 6px 16px; border-radius: 20px; border: 1.5px solid #99cac7;\n    color: #99cac7; text-decoration: none; font-size: 0.9rem; font-weight: 500;\n    transition: background 0.2s, color 0.2s;\n  }\n  .faq-nav a:hover { background: #99cac7; color: #fff; }\n  .faq-section { margin-bottom: 48px; }\n  .faq-section h2 { font-size: 1.35rem; font-weight: 700; margin-bottom: 20px; padding-bottom: 10px; border-bottom: 2px solid #e8f5e9; }\n  details { border-bottom: 1px solid #e0e0e0; }\n  details:first-of-type { border-top: 1px solid #e0e0e0; }\n  summary {\n    padding: 18px 0; cursor: pointer; font-weight: 600; font-size: 1rem;\n    list-style: none; display: flex; justify-content: space-between; align-items: center;\n    gap: 12px;\n  }\n  summary::-webkit-details-marker { display: none; }\n  summary::after { content: '+'; font-size: 1.4rem; font-weight: 400; color: #99cac7; flex-shrink: 0; }\n  details[open] summary::after { content: '\u2212'; }\n  .faq-answer { padding: 0 0 20px; color: #333; font-size: 0.97rem; }\n  .faq-answer p { margin-bottom: 10px; }\n  .faq-answer ul { padding-left: 20px; margin: 8px 0; }\n  .faq-answer li { margin-bottom: 6px; }\n  .faq-answer strong { color: #111; }\n  .faq-cta { margin-top: 48px; padding: 28px 32px; background: #f1f8f4; border-radius: 12px; text-align: center; }\n  .faq-cta p { margin-bottom: 16px; font-size: 1.05rem; }\n  .faq-cta a {\n    display: inline-block; padding: 12px 32px; background: #ffb615; color: #fff;\n    border-radius: 6px; text-decoration: none; font-weight: 600; font-size: 0.95rem;\n  }\n  @media (max-width: 600px) {\n    .faq-intro h1 { font-size: 1.5rem; }\n    .faq-section h2 { font-size: 1.15rem; }\n  }\n<\/style>\n\n<div class=\"faq-page\">\n  <div class=\"faq-intro\">\n    <h1>Frequently Asked Questions About Motorhome Rentals<\/h1>\n    <p>Do you have any questions before booking? Here you'll find answers to the most common questions about our motorhomes in Valencia: from how to book to how to return the vehicle.<\/p>\n  <\/div>\n  <nav class=\"faq-nav\" aria-label=\"FAQ sections\">\n    <a href=\"#reserva\">Reservation<\/a>\n    <a href=\"#requisitos\">Requirements<\/a>\n    <a href=\"#recogida\">Pickup<\/a>\n    <a href=\"#durante\">During the trip<\/a>\n    <a href=\"#devolucion\">Return<\/a>\n  <\/nav>\n\n  <!-- SECTION 1: RESERVATION -->\n  <section class=\"faq-section\" id=\"reserva\">\n    <h2>Reservation<\/h2>\n    <details>\n      <summary>How do I reserve a motorhome at Pegaso Caravanas?<\/summary>\n      <div class=\"faq-answer\">\n        <p>You can make a reservation directly on our website. Choose your dates, select an available model, and confirm your reservation by paying a deposit of 30% of the total amount (minimum \u20ac300). Once we receive your payment, you'll get a confirmation email.<\/p>\n        <p>The remaining balance must be paid <strong>60 days before<\/strong> the start of the rental period.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What is the minimum rental period?<\/summary>\n      <div class=\"faq-answer\">\n        <p>The minimum rental period is <strong>3 days<\/strong>.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What is included in the rental price?<\/summary>\n      <div class=\"faq-answer\">\n        <p>All of our rentals include the following as standard:<\/p>\n        <ul>\n          <li>Unlimited mileage (for most rentals)<\/li>\n          <li>Second driver at no additional cost<\/li>\n          <li>Gas bottle<\/li>\n          <li>Special toilet paper for RV toilets<\/li>\n          <li>Toilet cleaner<\/li>\n          <li>Outdoor Power Cord<\/li>\n          <li>Water Filling Hose<\/li>\n          <li>Comprehensive insurance with a \u20ac900 deductible<\/li>\n        <\/ul>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>Can I change or cancel my reservation?<\/summary>\n      <div class=\"faq-answer\">\n        <p>Yes, you can cancel or change your reservation. The terms depend on how far in advance you do so:<\/p>\n        <ul>\n          <li><strong>More than 60 days in advance:<\/strong> free cancellation and a full refund of the amounts paid.<\/li>\n          <li><strong>Between 48 hours and 59 days in advance:<\/strong> You must pay the full rental amount, but you will receive a cancellation credit for 50% of the amount, valid for 1 year toward a future rental.<\/li>\n          <li><strong>Less than 48 hours in advance:<\/strong> full payment is required, with no refunds or credit available.<\/li>\n        <\/ul>\n        <p>Please see our <a href=\"https:\/\/www.pegasocaravanas.com\/en\/rental-terms-and-conditions\/\" target=\"_blank\">general rental terms and conditions<\/a> for more information.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What are the payment terms?<\/summary>\n      <div class=\"faq-answer\">\n        <ul>\n          <li>Upon booking: <strong>30% of the total amount<\/strong> (minimum \u20ac300).<\/li>\n          <li>60 days before the start date: <strong>the remaining balance<\/strong>, including any selected extras.<\/li>\n          <li>Upon pickup: <strong>a \u20ac900 security deposit<\/strong> by credit card (Visa or Mastercard).<\/li>\n        <\/ul>\n      <\/div>\n    <\/details>\n  <\/section>\n\n  <div style=\"border:2px solid #99cac7;border-radius:8px;padding:28px 32px;margin:24px 0;background:#f2f9f8\">\n    <p style=\"margin:0 0 8px;font-size:13px;text-transform:uppercase;letter-spacing:.08em;color:#99cac7;font-weight:600\">Book online<\/p>\n    <p style=\"margin:0 0 20px;font-size:20px;font-weight:700;color:#1a1a1a;line-height:1.3\">Check availability for your dates<\/p>\n    <a href=\"https:\/\/www.pegasocaravanas.com\/en\/motorhomes-rental-valencia-prices-from-90e-day\/\" style=\"display:inline-block;background:#e8a020;color:#fff;text-decoration:none;padding:14px 28px;border-radius:6px;font-weight:600;font-size:16px\">Check prices and availability \u2192<\/a>\n  <\/div>\n\n  <!-- SECTION 2: REQUIREMENTS -->\n  <section class=\"faq-section\" id=\"requisitos\">\n    <h2>Driver Requirements<\/h2>\n    <details>\n      <summary>What is the minimum age required to rent a motorhome?<\/summary>\n      <div class=\"faq-answer\">\n        <p>The renter and all drivers must be <strong>at least 25 years old<\/strong> and have held a Class B driver's license for <strong>at least 3 years<\/strong>.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What documents do I need to present when picking up my order?<\/summary>\n      <div class=\"faq-answer\">\n        <p>All documents must be submitted as <strong>originals<\/strong>; copies or photos will not be accepted:<\/p>\n        <ul>\n          <li>A valid Class B driver's license held for more than 3 years<\/li>\n          <li>Valid ID card or passport (for all registered drivers)<\/li>\n          <li>A credit card in the name of the person who made the reservation (Visa or Mastercard) for the security deposit<\/li>\n        <\/ul>\n        <p>If you are not an EU resident, you will also need an <strong>international driver's license<\/strong>.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>Can I add a second driver?<\/summary>\n      <div class=\"faq-answer\">\n        <p>Yes. A <strong>second driver is included at no additional cost<\/strong>. The second driver must be present at the time of pickup with their original identification documents (driver's license and ID card or passport).<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>Can I bring pets?<\/summary>\n      <div class=\"faq-answer\">\n        <p>Yes, pets are allowed <strong>with prior authorization<\/strong> from Pegaso Caravanas. Please indicate this when making your reservation so we can confirm it. The renter is responsible for any resulting cleaning fees.<\/p>\n      <\/div>\n    <\/details>\n  <\/section>\n\n  <!-- SECTION 3: PICKUP -->\n  <section class=\"faq-section\" id=\"recogida\">\n    <h2>Preparations and Pickup<\/h2>\n    <details>\n      <summary>Where do I pick up the motorhome?<\/summary>\n      <div class=\"faq-answer\">\n        <p>Our facility is located at <strong>Avenida 2, 46370 Chiva<\/strong>. You'll receive the exact address in your booking confirmation email.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What are the pickup and return times?<\/summary>\n      <div class=\"faq-answer\">\n        <p>Pick-up is available Monday to Saturday, 10:00\u201312:00, and drop-off from 10:00\u201313:00. If you need to return the vehicle later, you can add the late return option when booking.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What is a security deposit, and how does it work?<\/summary>\n      <div class=\"faq-answer\">\n        <p>At the time of pickup, a hold of <strong>\u20ac900<\/strong> will be placed <strong>on your credit card<\/strong> (Visa or Mastercard). This amount will not be charged; it will be held as a security deposit for the duration of the rental.<\/p>\n        <p>After the vehicle is returned and inspected, the security deposit is released. If there is no damage, it is released as soon as possible. The maximum timeframe for final settlement is <strong>40 days<\/strong> from the date of return.<\/p>\n        <p>In the event of an accident, the insurance deductible (\u20ac900) will be deducted from the security deposit.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What happens during vehicle delivery?<\/summary>\n      <div class=\"faq-answer\">\n        <p>When you pick up the RV, our team will give you a complete briefing on how the vehicle works. Together, you'll sign the <strong>pickup form,<\/strong> which documents the vehicle's condition before you set off. Take as much time as you need to check everything.<\/p>\n      <\/div>\n    <\/details>\n  <\/section>\n\n  <!-- SECTION 4: DURING THE TRIP -->\n  <section class=\"faq-section\" id=\"durante\">\n    <h2>During the trip<\/h2>\n    <details>\n      <summary>Can I travel with the motorhome outside of Spain?<\/summary>\n      <div class=\"faq-answer\">\n        <p>The insurance covers all European Union countries. For trips outside the EU, please check with us before booking. Travel to countries at war or in a state of armed conflict is strictly prohibited.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What should I do if there's a breakdown?<\/summary>\n      <div class=\"faq-answer\">\n        <p>If a warning light comes on or the vehicle is not operating properly:<\/p>\n        <ul>\n          <li>Pull over to a safe place as soon as possible.<\/li>\n          <li>Contact the <strong>manufacturer's mobility warranty<\/strong> provider (the contact information is listed in the rental agreement).<\/li>\n          <li>For urgent repairs costing up to <strong>\u20ac150,<\/strong> you can take action right away\u2014keep all original receipts and replaced parts for reimbursement.<\/li>\n          <li>Always go to an authorized service center for the vehicle's chassis brand.<\/li>\n        <\/ul>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What should I do in the event of an accident?<\/summary>\n      <div class=\"faq-answer\">\n        <p>In the event of an accident, follow these steps:<\/p>\n        <ul>\n          <li>Notify the police and <strong>contact Pegaso Caravanas<\/strong> no later than the next business day following the accident.<\/li>\n          <li>Document the incident with photos and collect the information of everyone involved and all witnesses.<\/li>\n          <li>Fill out the accident report form and submit it, signed, when you return the vehicle.<\/li>\n          <li>Do not admit fault at the scene of the accident.<\/li>\n        <\/ul>\n        <p>In the event of an accident, the deductible under comprehensive insurance is <strong>\u20ac900 per claim<\/strong>.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>Is smoking allowed in the motorhome?<\/summary>\n      <div class=\"faq-answer\">\n        <p><strong>No.<\/strong> Smoking is prohibited in all Pegaso Caravanas vehicles. The renter is fully responsible for all costs associated with cleaning, ventilation, and the removal of tobacco odors, including any losses resulting from the vehicle being out of service.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>How many kilometers can I travel?<\/summary>\n      <div class=\"faq-answer\">\n        <p>For bookings of 1 to 5 nights, we include 200 km per day. From 5 nights onwards, mileage is unlimited.<\/p>\n      <\/div>\n    <\/details>\n  <\/section>\n\n  <!-- SECTION 5: RETURN -->\n  <section class=\"faq-section\" id=\"devolucion\">\n    <h2>Return<\/h2>\n    <details>\n      <summary>How should I return the RV?<\/summary>\n      <div class=\"faq-answer\">\n        <p>Before returning the vehicle, be sure to:<\/p>\n        <ul>\n          <li>Fill the <strong>gas tank<\/strong> (it is delivered full and must be returned full).<\/li>\n          <li>Clean the <strong>interior<\/strong> of the vehicle.<\/li>\n          <li>Empty the <strong>wastewater and toilet tanks<\/strong>.<\/li>\n        <\/ul>\n        <p>Upon arrival, you will conduct the final inspection of the vehicle together and sign the <strong>drop-off form<\/strong>. Any damage found that was not listed on the pick-up form is the renter's responsibility.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>What happens if I return the RV late?<\/summary>\n      <div class=\"faq-answer\">\n        <p>Unauthorized delays are subject to a <strong>penalty equal to three times the contractual daily rate<\/strong>.<\/p>\n        <p>If you anticipate that you will not be able to return the vehicle on time, please notify us at least <strong>3 days in advance<\/strong> to request an extension, subject to availability.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>When will I get my security deposit back?<\/summary>\n      <div class=\"faq-answer\">\n        <p>The deposit is released after the vehicle is inspected. If no damage is found, it is released as soon as possible. The maximum timeframe for final settlement\u2014in the event that damage must be assessed\u2014is <strong>40 days<\/strong> from the date of return.<\/p>\n      <\/div>\n    <\/details>\n    <details>\n      <summary>Can I return the motorhome to a location other than where I picked it up?<\/summary>\n      <div class=\"faq-answer\">\n        <p>This is possible with prior approval and payment of the corresponding fee. Please check with us about this option before confirming your reservation.<\/p>\n      <\/div>\n    <\/details>\n  <\/section>\n\n  <div class=\"faq-cta\">\n    <p>Can't find the answer to your question? Write to us and we'll help you.<\/p>\n    <a href=\"https:\/\/www.pegasocaravanas.com\/en\/contact\/\">Contact Pegaso Caravanas<\/a>\n  <\/div>\n<\/div>\n\n<!-- FAQ Schema Markup -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I reserve a motorhome at Pegaso Caravanas?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"You can book directly on our website. Choose your dates, select an available model, and confirm your reservation by paying a deposit of 30% of the total amount (minimum \u20ac300). 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